HP LaserJet Pro MFP M25-M27

HP LaserJet Pro MFP M25-M27

Software Install Notes

Edition 1, 10/2016

I. INTRODUCTION

II. INSTALLATION INSTRUCTIONS

III. TECHNICAL ASSISTANCE

IV. LEGAL STATEMENTS

I. INTRODUCTION

PRINTER SUPPORT WEBSITE

To find the current list of supported operating systems and to download software, go to www.hp.com/support/ljM25-M27mfp.

The following support is available:

•
Current list of supported operating systems

•
Links to download drivers and software

•
Printer documentation

•
Updated list of known issues

•
Online technical support

PURPOSE OF THIS DOCUMENT

This file provides specific installation, compatibility, and troubleshooting information. For additional information about printer features and driver features, see the printer user guide and the online help that is included with each software application.

About the CD installation option

The CD that ships with the printer includes software for the following operating systems listed in the Supported Operating Systems section below. The CD includes a link to the Web where the installer software can be downloaded. Or, download the installer software from the printer-support website listed at the beginning of this document.

About the Internet installation option

Go to the 123.hp.com website to download an application called HP Easy Start to automatically detect the operating system and provide appropriate solutions. On the 123.hp.com home page, click the Select Printer drop-down list and select HP LaserJet Printers. Click the Begin button, and then click the Download button. Supported operating systems are listed below.

SUPPORTED OPERATING SYSTEMS

The CD that ships with your product includes software for the following operating systems:

•
Windows® XP 32-bit (Service Pack 2 and higher)

•
Windows Vista 32-bit and 64-bit

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Windows 7 32-bit and 64-bit

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Windows Server 2003 32-bit

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Windows Server 2008 32-bit and 64-bit

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Windows Server 2012 64-bit and R2 64-bit

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Windows 8 32-bit and 64-bit

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Windows 8.1 32-bit and 64-bit

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Windows 10 32-bit and 64-bit

•

The following operating systems support the recommended software components:

•
Windows® XP 32-bit (Service Pack 2 and higher)

•
Windows Vista 32-bit and 64-bit

•
Windows 7 32-bit and 64-bit

•
Windows 8 32-bit and 64-bit

•
Windows 8.1 32-bit and 64-bit

•
Windows 10 32-bit and 64-bit

The recommended software includes the following components:

•
HP LaserJet Pro MFP M25-M27 PCLmS (Required)

•
HP LaserJet Pro MFP M25-M27 Scan Driver (Required)

•
HP Printer Status and Alerts (Optional)

•
HP Scan (Optional)

•
HP Update (Optional)

•
HP Device Toolbox (Optional)

•
HP Product Improvement Study (Optional)

•
HP Device Experience (Optional)

The following operating systems support only the minimum software components:

•
Windows Server 2003 32-bit

•
Windows Server 2008 32-bit and 64-bit

•
Windows Server 2012 64-bit and R2 64-bit

The minimum software includes the following components:

•
HP LaserJet PCLmS print driver

•
HP Scan driver

OVERVIEW OF THE SOFTWARE COMPONENTS

The Windows CD-ROM has software for IBM-compatible computer systems. For more information about a particular driver or software component, see its associated online help.

A driver is software that allows software applications to access product features. Typically, you should install drivers for each product. The product software CD-ROM that came with your product includes the following Windows drivers:

•
HP PCLmS print driver for the supported operating systems listed above

•
HP WIA Scan driver, that includes TWAIN compatibility

Additional drivers might be available from your HP distributor or from online sources. See the "Technical Assistance" section of this document or the product user guide for more information about obtaining drivers and other HP software.

Software Applications

HP Device Toolbox

HP Device Toolbox provides product status information such as toner and paper levels, and it also provides pop-up alert messages when attention is needed at the product. HP Device Toolbox is also used to configure the product settings.

Uninstaller

The Uninstaller allows you to remove the Windows HP product components. See the "Uninstaller" section for instructions.

II. INSTALLATION INSTRUCTIONS

The CD-ROM setup or installation software detects the version and language of the operating system that you are running.

WINDOWS INSTALLATION WHEN USING A USB CABLE:

1.
Connect the USB cable to the computer and the printer.

2.
Follow the on-screen instructions through the Directly connect this computer to a USB cable path.

Note: If the installation program does not start automatically, the AutoPlay feature might be disabled on the computer. If this happens click on the Windows Start button and select Computer (or My Computer), then double click on the HP device. Follow the on-screen instructions.

Note: If the install program fails, disconnect the USB cable, turn the product off and then on again, and then insert the product CD into your computer. Follow the on-screen instructions. Connect the cable only when the software prompts you.

Windows installation for networked printers (wired or wireless):

Insert the CD into the computer and follow the on-screen instructions.

Note: If you are using a wired network, connect the network cable before inserting the CD.

Installation for OS X (USB or network):

Insert the CD into the computer and follow the on-screen instructions.

Note: If you are using a USB or wired network connection, connect the USB or network cable before inserting the CD.

INTERNET INSTALLATION

1.
Go to 123.hp.com.

2.
Select LaserJet.

3. Click Begin, and then click Download to download the HP Easy Start utility.

4. Open the HP Easy Start Utility and follow the on-screen instructions.

UNINSTALLER

The uninstall utility is available if the recommended or minimum software has been installed. The Uninstaller removes the HP product software components.

1.
From the Start menu, select All Programs, and then click HP. If you have more than one HP product, choose the specific printer and then click Uninstall from the program group.

2.
Follow the on-screen instructions to complete the software uninstall.

III. TECHNICAL ASSISTANCE

For customer support information, see the user guide or the in-box support flyer, or call your local authorized HP dealer.

You also can go to the following website for online technical support:
www.hp.com/support/ljM25-M27mfp.

IV. LEGAL STATEMENTS

TRADEMARK NOTICES

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries.

OS X is a trademark of Apple Inc., registered in the U.S. and other countries.

AirPrint is a trademark of Apple Inc., registered in the U.S. and other countries.

Microsoft®, Windows®, and Windows® XP are U.S. registered trademarks of Microsoft Corp.

WARRANTY AND COPYRIGHT

See the printer Warranty and Legal Guide and User Guide for complete warranty and support information.

© 2016 Copyright HP Development Company, L.P.

Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.

The information contained herein is subject to change without notice.

The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.